Over 20,000 Instagram accounts stolen in Meta AI support hack
According to Meta, more than 20,000 Instagram users had their accounts taken over in a recent incident where hackers reset passwords using Meta's AI-powered help system.
The threat actors took use of a weakness in the company's High Touch Support (HTS) tool, an AI-assisted support system that helps users regain access after being locked out of their Instagram accounts, as BleepingComputer revealed a week ago.
They received password reset links that let them to log in and take over accounts without two-factor authentication (2FA) activated by taking advantage of HTS's failure to check whether email addresses were connected to the targeted Instagram accounts.
Andy Stone, vice president of communications at Meta, responded to one of the impacted users after a flurry of user reports ...